FAQs

All your questions answered.

Supplements and Health Care

Dogs & Puppies

Wild and Free

About Big Dog Raw Food

Specific Health Enquiries

About the raw food diet

Kittens & Cats

How do I give probiotics to my pet?

If you're feeding our raw food, simply sprinkle their dose of probiotics over their food.

If your pet is currently on a dry food, we recommend mixing the probiotics with a small amount of yogurt or coconut oil to make it into a paste that sticks to dry food and is easier for your dog to ingest.

Do I need to give probiotics to my pet every day?

You can give your dog probiotics daily - we recommend it for digestive and immune support.

However, if your dog is currently healthy, it is fine to include a probiotic supplement intermittently. For example, administer every few days as a means to give their gastrointestinal and immune systems a healthy boost. And if your dog has a condition such as allergies, diarrhoea, a history of antibiotic use, your dog might need a probiotic  daily for at least 8 weeks while continuing to monitor their symptoms.

Read more about the health benefits of probiotics.

Can I give my dog your probiotics while they're on antibiotics?

Yes, you can use our probiotics during and after a course of antibiotics to get your pet's gut health back on track.

Read more about supporting your dog's gut during and after antibiotic use.

Do you have any recipes without bones?

All our Nourish Nutrition recipes do not contain bone. The Nourish Nutrition recipes are able to be cooked.

Can puppies eat raw bones?

Yes, puppies can eat raw bones, always supervise this activity.  From about 3 months old you can introduce them to poultry bones. We recommend poultry bones for puppies as they’re softer on puppy teeth.

Bone Guide for dogs

How much salt/sodium is in your Big Dog raw foods?

All of our Big Dog recipes are low in salt/sodium, we do not add any salt to our recipes, we use fresh produce in all of our recipes, so any sodium will be naturally occurring.  All of our Big Dog recipes have a  sodium level between 0.3% -  0.5% (dry matter).

Why do you include vegetables in your cat foods?

The reason we add a very small amount of vegetables in our cat food is for the health benefits, vitamin, mineral and antioxidant content, and to add a little bit of fibre to their diet. They help us to balance our pet’s meals naturally.

Is your raw food grain free and gluten free?

Yes, all of our recipes are grain/gluten free.

What is a raw food diet?

Raw food diets by definition are diets comprised of nothing but raw food. These can take many forms and the most popular of these is a BARF diet. BARF stands for biologically appropriate raw food or bones and raw food. This dietary model is based on the evolutionary diet animals would have eaten in the wild. Evolutionary raw diets are made up of fresh raw meat, offal, crushed meaty bones, vegetables, fruits and other healthy ingredients.

For more information on a Raw food diet for dogs – visit, “Evolution for dogs and a species appropriate diet”

Raw food diets are different for dogs and cats as they have different and unique dietary requirements.

All Big Dog raw diets are 100% natural, no synthetic vitamins and minerals, artificial chemicals, colours, flavours or preservatives are present. All Big Dog diets are raw and uncooked to best preserve the quality and nutritional value of the proteins.

Check out the Big Dog product range for dogs and cats here.

Do you have an online ordering option available?

Big Dog products are currently not available to purchase online directly from us. Some of our stockists may offer this service and you can find your closest store here.

What is the difference between raw food diets for dogs and cats?

Cats are obligate carnivores, Big Dog Raw Food Diets for Cats are formulated to be higher in meat and lower in plant material. Big Dog Cat Food is also higher in particular amino acids that are essential for cats to consume in their diet - arginine and taurine. Because cats don’t produce these amino acids the way dogs do; which is why they need higher levels in their diets.

How do I transition my cat to your raw food?

The transition from kibble to raw can be long and challenging, we recommend a very slow transition. The primary reason for this is to avoid upset stomachs but also because rejection of the food is to be expected. Give your cat the time and space they need to figure out their new diet. That being said, you do not want to leave it for more than 24 hours without eating something. Cats need to eat frequently as fasting is unnatural to them and could induce a case of Hepatic Lipidosis (feline liver disease).

Find our thorough transition guide for cats here: Transitioning to our Big Dog Raw Diet for Cats

Can I cook your food?

No. Our recipes contain crushed real bone. Not only does cooking change the nutritional value of the fresh healthy ingredients, cooking bone results in it becoming brittle, potentially splintering and should not be ingested by your dog in this state.

Nourish Nutrition recipes are the exception to this rule as they do not contain crushed real bone – they are safe to lightly cook.

Can my dog get sick eating raw meat?

Nature always intended dogs to eat raw foods, hence their bodies are biologically adept to process a raw diet, along with the naturally occurring bacteria. The acidic pH of their stomach and accompanying short digestive tract assists passing of pathogens, without any health concerns. To be safe please ensure proper storage and handling methods are followed to avoid development of harmful bacteria. For more information on bacteria and raw food, visit – Bacteria And Raw Food.

Bacteria in pet food - beneficial bacteria with Dr. Duncan

Read about Big Dog Pet Foods quality and safety here.

How strictly do I need to adhere to your feeding guidelines for my dog?

We recommend feeding adult dogs (12 months +) 2% of their body weight daily. We recommend puppies (generally 12 months and younger), pregnant and lactating dogs or working dogs eat more food; approximately 4-7% of their body weight daily. This is based on the nutritional content of our foods.

However, our feeding guidelines are a guide and your pets’ metabolism, breed, size, age and activity level may affect their overall nutritional requirements. Many people wish to replace a raw meal with an appropriate serve of meaty bones for dental health which is an important part of ensuring a healthy raw fed pet. Also taking into account treats as part of the daily energy from food being provided to your pet has an impact.

The important thing to focus on ultimately is that your pet is within a healthy weight range. Use our guide as a starting point, feed and monitor their weight and adjust their feeding amount if required.

It is fine for younger animals (especially puppies) to have a little extra fat (aka puppy fat) sub 6 months of age. As they grow into adults, it’s more important to fine tune their diet to suit a healthy weight. A healthy weight can be measured in a number of simple physical ways. Ribs shouldn’t be prominent but should be able to be felt with a thin covering of fat over the top. There should be a visible abdominal tuck and when you look at your pet from above, they should have a visible waist. If the ribs can be seen, increase their daily food allowance, if they no longer have a waist and look like a log from above, decrease their daily food allowance until their waist returns.

Can I buy direct and in bulk from you?

If you are a retail outlet looking to stock products from our range through in your store, absolutely! Feel free to get in touch with us via sales@bigdogpetfoods.com and speak with a member of our team.

If you’re a Big Dog customer looking to buy direct, currently our products are only available within Pet Specialty Stores across Australia and some overseas locations, if you’d like to find your nearest store checkout our Where to Buy page.

What is the difference between your Big Dog Patties and Big Dog Rolls?

These recipes are the same - just different sizes. Our raw dog food recipes produced in 2kg Rolls are a great economical option for multi-dog households or larger breeds who need A LOT of Big Dog.

Introducing our Kangaroo recipe to your dog

Kangaroo is a very rich tasting meat so introducing it slowly to dogs that have not eaten kangaroo before, can be beneficial. We recommend to slowly introduce our kangaroo recipe over a 2 week period; slowly including it into the current diet and increasing the amount every few days or so.

The following transitioning guide is a great way to start:

Day 1-2: 25% Kangaroo 80% Old Recipe

Day 3-4: 50% Kangaroo 50% Old

Day 5-6: 75% Kangaroo 25% Old

Day 7+: 100% Kangaroo

Some dogs won’t need a slow transition to our Kanga diet and may do well in an immediate transition, especially if they have been eating our other recipes and are used to raw food diets. However, it’s best practice to go slow, just in case.

A sign that you may be transitioning too quickly with Kanga is regurgitation of the food. This is different to vomiting and happens soon after the food is consumed and does not persist. If this happens, go a little slower to let your dog’s digestive system adjust.

Kangaroo is a lean, low fat meat, so if your dog has been eating our Kanga recipe for some time and you’d like to introduce higher fat foods to their diet, also go gently here to avoid tummy upsets. Adding small portions of higher fat foods to your dog’s Kanga meals can help you introduce variety and or higher fat foods to your dog’s diet in a slow and gentle manner.

Do you comply with the Australian pet food manufacturing code?

Yes. Our sourcing, manufacturing and quality assurance systems all meet the Australian standards for the manufacturing of pet food (AS5812). We are independently audited multiple times per year by our retail partners, state based manufacturing association (Safe Foods QLD) and the Pet Food Industry Association of Australia (PFIAA) as part of our membership. To learn more about our commitment to quality, visit our Q & A with our Quality Manager, here.

How strictly do I need to adhere to your feeding guidelines?

We recommend feeding adult cats 2-3% of their body weight daily (this is based on an average sized 4kg cat) and kittens 4-7%.

However, our feeding guidelines are a guide and your pets’ metabolism, breed, size, age and activity level may affect their overall nutritional requirements. Many people wish to replace a raw meal with an appropriate serve of meaty bones for dental health which is an important part of ensuring a healthy raw fed pet. Also taking into account treats as part of the daily energy from food being provided to your pet has an impact.

The important thing to focus on ultimately is that your pet is within a healthy weight range.

Dr Edward's healthy weight guide for pets.

How do I remove and thaw the meat from the Wild and Free roll?

If you are only wanting to remove a small portion of the roll at a time, we recommend lightly thawing the roll using a controlled thawing method by placing the roll in the fridge and ensuring it does not go over 5 degrees. Once lightly thawed, pull the wrapper back and cut the desired amount of meat (this will be easier to cut than from frozen). Re-seal the remaining roll in an airtight container and place back into the fridge. Thawed product will last 2-3 days in the fridge.

What makes up a Big Dog diet?

Big Dog healthy raw food diets are based on evolutionary dietary principles of cats and dogs (also referred to as BARF – Bones and Raw Food or Biologically Appropriate Raw Food). Our dog diets consist of approximately 70% muscle meat, 10% offal, 10% crushed real bone, 10% fresh vegetables, fruit and other healthy ingredients (eg, eggs, herbs goats whey etc). Our cat diets are higher in meat and lower in plant matter than our dog recipes.

Check out the Big Dog range for dogs and cats.

How much of the Wild and Free roll do I use? How much do I add to it?

Based on standard calorie requirements, we recommend using Wild and Free for 90% of the total grams needed to feed your dog. With the remaining 10% needed for additional ingredients of your choice. For example, for a 10kg adult dog, our feeding guide recommends 310g in total per day. Taking 90% of this is 280g of the Wild and Free roll, and the remaining 10% is 30g, which is for plant matter. If adding other ingredients that aren’t plant matter, you may need less of the Wild and Free roll to ensure you are not overfeeding your dog.

How long does a patty last? How long can I store it for?

Our patties are safe to use up to their expiry date as long as they have been correctly stored and frozen for the whole duration. After thawing the patty, we recommend they be kept in a sealed, airtight container in the fridge, and used within 2 - 3 days. Discard any thawed product that no longer looks or smells fresh. If you have a small dog and find our patties are too big for you to get through in time, check out our Big Dog for Small Dogs product and our Raw Bites.

What would you recommend for a dog with sensitive skin / irritated skin?

Big Dog Pet Foods Sensitive Skin recipe is complete and balanced and formulated to support dogs with skin issues by strengthening their immune system and nourishing their skin.

For dogs that have skin issues due to a food allergy, we have 3 single meat protein options available: Kangaroo, Turkey, and Goat.

Including a probiotic can be very beneficial for dogs with skin issues.

We recommend working with your vet to determine the cause of the itch or irritation.

Feeding raw food for sensitive skin.

Why is my dog itchy?

Is your food suitable/beneficial for pets with kidney issues?

Pets with kidney disease require high quality, highly digestible protein, with increased water content and bioavailable nutrition. The entire Big Dog range is beneficial for kidney health due to the presence of raw, high quality real meat as the protein source in addition to a high moisture content.

The way in which raw diets work to support the kidneys is quite different to the conventional approach of feeding processed pet food diets. Raw food diets are high in protein and is extremely high quality. It’s also rich in moisture as raw, natural ingredients haven’t had the naturally-occurring moisture levels cooked out of them.

One of the biggest challenges in managing kidney health in pets is getting them to drink more water to help support kidney function, so providing a natural diet rich in moisture provides them with extra water as part of their meal, assisting in kidney health.  

The diets in our range most suited for dogs with kidney issues would be our Kidney Support or Wellbeing recipe. These recipes contain additional herbs which help support kidney function.  

Wellbeing is a low fat option at 7.5% fat and has a phosphorous level of 0.20%

Kidney Support has a more extensive list of supportive herbs for kidney health, and has a phosphorous level of 0.15%. It is also able to be cooked as it does not contain crushed bone.

If you’re interested in a natural approach to manage kidney health in your pet, we recommend contacting an Integrative Veterinarian or Canine Nutritionist to manage your dog’s current kidney issues and how best to approach this from a dietary perspective.  

Additional reading on this topic can be found below:

Dogs and Kidney Failure

Natural Remedies for Renal Failure

Canine Diets for Renal Failure

Additional video content on this topic can be found below: 

Diets for kidney disease in dogs with Animal Nutritionist, Narelle Cooke

Chronic Kidney Disease in dogs - a testimonial

What is the difference between raw food diets for dogs and cats?

Cats are obligate carnivores, therefor our Big Dog Raw Food Diets for Cats are formulated to be higher in meat and lower in plant matter than our dog recipes.

We ask Animal Nutritionist, Narelle Cooke, if cats and dogs can eat the same food

How can I find out more about Big Dog Pet Foods raw dog food?

Got questions about whether a raw food diet is right for your pup? Want to know an answer to a specific health concern? We have an extensive library in our Education Centre, including many FAQs.

Are your products made with human-grade ingredients?

Yes.

We use ingredients from the human-supply chain, we prefer this term when referring to pet food, rather than saying it’s human-grade. You can read about our food safety and quality here: Trusted Raw Feeders since 2000 for a reason.

My dog needs to lose weight, what's the best food for them?

We have two options for dogs requiring a low-fat diet to assist with weight loss. They are our Kangaroo recipe which sits at 5% fat and Wellbeing recipe which contains 7.5% fat. These two diets are our lowest-fat options and provide everything your dog needs, nutritionally, without the extra calories. To get the best results it’s important to also consider your dog’s daily physical exercise and treats in their diet.

Make sure you start by feeding them at their target weight. If that is a drastic goal, then slowly reduce their food intake over time to meet that goal.

Read more.

Are your probiotics microencapsulated?

Absolutely! Microencapsulation plays an important role in protecting probiotic bacteria from the degradation that the digestive system was designed to do. It ensures they can stay viable through to the colon and, most importantly, get absorbed and benefit the pet’s health the way they are intended.

Read more.

Can I mix kibble and raw together?

Yes! You absolutely can co-feed kibble and raw. In fact, if your dog was on a kibble diet beforehand, mixing kibble and raw is how we recommend they transition over 10 - 12 days. This helps to ensure they have time to get used to the introduction of raw food into their diet. If you wanted to read more about transitioning your pet, read this.

We believe that any inclusion of raw food into your pets diet will benefit them however, if you’d prefer to feed a mixture of diets on an on-going basis, also known as co-feeding, ensure to adjust the feeding portions to reflect this.

For example if you choose to split your pet’s diet into 50% of a Big Dog diet and 50% of another diet, we advise to only feed half the recommended feeding portion for each diet.

For dogs and cats that have more sensitive stomachs, their diet can still consist of a raw diet and a kibble diet however if you notice any issues it could be advised to feed these two diets at different time, for example feed raw in the morning and their other diet at night, or vice-versa.

How often should I feed my puppy?

Puppies and kittens should be fed more regularly than adults.

A rough guide for your puppy or kitten would be:

2-4 months: 4 meals per day

4-6 months: 3 meals per day

6-12 months: 2 meals per day

Puppies and kittens require more food, more regularly than an adult dog or cat due to the amount of growing and developing they will be doing in the first 6 or so months of their lives. Making sure they get adequate nutrients regularly in this life stage is essential.

Allowing pregnant and lactating pets to feed as often as they want is ideal.

What ingredients can be added to the Wild and Free rolls?

Anything you want, as long as you aim for a complete and nutritional meal. Our top recommendations are seasonal fruits and vegetables. You can also add boosters such as whole eggs, sardines, oils, bone broth and herbs, the list is endless! Many customers may also choose to add a meal-balancing supplement.

How do I transition my pet to your raw food?

We always recommend slowly introducing raw diets over 2 weeks. The reason for this is to minimise any potential for stomach upsets which can happen if a change in diet is sudden. Some pets will have no issues with a quick changeover in diet, however to be sure, we do recommend slowly introducing the new food.

Day 1-3: 20% New 80% Old

Day 4-6: 40% New 60% Old

Day 7-9: 60% New 40% Old

Day 10-12: 80% New 20% Old

Day 12+: 100% New Diet

Transition for dogs.

Transition for cats.

Are low fat diets suitable for puppies?

We generally don’t recommend our Kangaroo and Wellbeing diets as suitable for puppies who need a higher fat diet to fuel them as they grow. In instances where a puppy has a suspected allergy and a low allergen protein, like Kangaroo is suitable, extra fat will need to be added to the diet to bump up these levels for puppies, or you will need to feed MORE of these recipes to make sure they're getting enough calories each day.

What is BARF dog food?

BARF stands for Biologically Appropriate Raw Food or Bones and Raw Food. This model of feeding is based on the principles of our dog’s evolutionary nutrition and is the most common and popular raw diet for dogs. A BARF diet generally consists of 70% muscle meat, 10% offal (organs), 10% raw bone, 10% fresh vegetables and fruit, and other healthy ingredients. Some variations of this diet can include up to 25% plant matter, but Big Dog raw diets use the 70/10/10/10 ratio.

How much taurine is in your cat food?

Taurine is an essential amino acid in cats and must be obtained in adequate amounts in the diet to prevent deficiency.

According to the Association of American Feed Control Officials (AAFCO), the daily dietary taurine requirements for cats for growth and health maintenance is 0.20% (dry matter) per day and we easily meet these needs.

Chicken - 0.07% (as fed) - 0.24% (Dry Matter)  

Turkey - 0.08% (as fed) - 0.30% (Dry Matter)  

Kangaroo - 0.07% (as fed) - 0.26% (Dry Matter)

The only time you may wish to supplement with additional Taurine would be during gestation and lactation. Feeding a few chicken hearts additionally per day is a great natural way to achieve this.

Which product should I feed my dog?

Big Dog has a product suitable for dogs of all shapes and sizes.

Our core range of diets are flavour based, mixed protein diets that provide all the macro and micronutrients your dog needs to be healthy and happy. These include protein, amino acids, healthy fats (including omega-3 fatty acids), moisture, antioxidants, probiotics, prebiotics, fibre, phytonutrients, active enzymes and essential vitamins and minerals. Mixed protein raw food diets, most closely represent an evolutionary diet. The predominant protein source in each of our core diet range represents the flavour of that product. Our core range consists of Beef, Chicken, Tasmanian Salmon, Lamb, and Combo (combo being a mix of all those proteins).

Our single protein, allergy range is formulated for dogs with food intolerances to certain meats, most commonly being beef and chicken. As a single protein diet, our Kanga and Turkey diets contain only muscle meat, offal and bone of these species. Additionally, Kanga is a low fat option that may be suitable for overweight dogs.

Our Scientific range has been formulated to address dogs with health conditions, assisting from the inside out. The Sensitive Skin diet contains an abundance of natural anti-inflammatory omega-3 fatty acids designed to promote healthy skin, coat and a stronger immune system, as well as long term healing and reduction of potential future skin issues. Our Wellbeing Diet has been specifically formulated to support dogs with common chronic health conditions including arthritis, pancreatic issues, liver problems, renal conditions and some cancers. It is lower in fat with a mixture of traditional healing, antioxidant, anti-inflammatory and health-promoting herbs.

For more information on each product, see our products page for dogs.

I’ve recently transitioned my dog to a raw food diet and I've noticed my dog drinks less water. Is this because of the food?

Because Big Dog food is made using 100% natural raw ingredients our food is naturally high in moisture, approximately 70%. In comparison, dry pet food has only around 10% moisture content. If your dog or cat has recently transitioned to a raw diet, they will have increased their water intake significantly, simply via food alone. This is one of many reasons raw food is great for kidney health. It is not unusual for pets on a raw diet to drink less water and if they are healthy, energetic and have normal toileting habits, then it is not a cause for concern. However, if they seem unwell, or if you notice unusual toileting behaviour (such as passing urine more often, or in inappropriate places), get them checked by your vet.

Cats in particular benefit from having more moisture in their diet. They do not have a high thirst drive, and struggle to drink enough water on a dry diet to keep them adequately hydrated.

Are your Big Dog Rolls complete and balanced?

Yes! Our raw dog food recipes are complete and balanced according to AAFCO standards.
Read more.

Is your food suitable/beneficial for arthritis/joint conditions

Yes, Big Dog raw food diets are very beneficial for pets with Arthritis. Our diets exclude poor quality ingredients such as processed wheat products, rancid fats, salt and any other inflammatory arthritis aggravating ingredients. What our diets do include is healthy, high quality nutrition from natural sources. All of our raw food diets contain crushed cartilage and bone which contain the building blocks for maintaining healthy joints.

Fresh bone and cartilage are packed with calcium and other vital minerals, such as glucosamine, chondroitin and collagen as well as anti-inflammatory omega-3 essential fatty acids which promote cellular health, decrease inflammation and help with healthy ageing.

Our most suitable diets for dogs would be our Joint+ Support, Sensitive Skin diet and our Wellbeing diet. High in omega-3s, these diets help improve joint health through its anti-inflammatory ingredients. Our Wellbeing diet is great for joint issues that are driven by weight. Being a lower fat diet, it naturally assists in reaching and maintaining a healthy weight which will decrease additional pressure on the joints.

Dr Nicole's tips and tricks for preventing and managing arthritis

Can my pet eat Big Dog while on antibiotics since your food contains probiotics?

There is no problem with feeding our food when your pet is on antibiotics. The antibiotics may damage the probiotic ingredients that are in our food, but the probiotics will not negatively impact the effect of the antibiotics which have been prescribed for your pet. A course of probiotics after the antibiotics are finished is highly recommended to get gut health back on track.

 

Read more about supporting your dog's gut during and after antibiotic use

Is your food suitable/beneficial for pets with pancreatitis?

Veterinarians and Canine Nutritionists recommend high quality, low fat diets for pets with pancreatitis.

The low fat recipes in the Big Dog range include our our Wellbeing diet at 7.5% fat and our Kangaroo Single Protein diet at 5% fat.

It is important to work with your Vet or Canine Nutritional Professional for the management of conditions such as pancreatitis.

Do you use HPP process on your foods or packaging?

No, we don't.

HPP - High Pressure Processing is a non-thermal food preservation technique that kills microorganisms that can cause diseases or spoil food. It uses intense pressure for a certain time and has minimal effects on taste, texture, appearance, or nutritional values. At Big Dog, we don't have the need to use this process as our food is frozen.

Can you lightly thaw the Rolls out just to be able to cut and then re-freeze?

Portioning this product while still frozen is quite difficult, so, yes, we would recommend lightly thawing the product and then portioning for re-freeze. However, we don’t recommend completely thawing our Rolls and then re-freezing them. We don't use any preservatives in our food, so maintaining a low temperature (under 5 degrees) is really important to maintain product integrity. Once fully thawed, the Rolls only last 2 – 3 days in the fridge.


Are your plastic pouches BPA-free?

Yes, the plastic used to package our patties is BPA-free.

How much does it cost to purchase Big Dog raw food?

Depending on where you shop, you can find affordable raw dog food in Australia. We offer various foods within our range, including specialty types: core range, low allergy single protein range, scientific range, Wild and Free, and Nourish Nutrition.

Our 3kg packs that hold 12 x 250g individual patties start from $27.99 and can go up to $31.99. If you're considering trying our combo for smaller dogs, our 1.5kg pack with 12 x 125g individual patties is only $17.99.

Our 2kg Big Dog rolls range from $15.99 - $19.99.

Our 1.3kg bags of Big Dog raw Bites range from $16.49 - $18.99.

Our Wild and Free 2kg rolls range from $17.99 - $23.99.

Our Nourish Nutrition 3kg recipes range from $39.99 - $42.99.

All Recommended Retail Prices are listed on our individual product pages.

Which product should I feed my cat?

Our Big Dog for cat’s range consists of Kanga, Chicken and Turkey flavour, mixed protein diets that provide all the macro and micronutrients your cat needs to be healthy and happy. These include protein, amino acids, taurine, healthy fats (including omega-3 fatty acids), moisture, antioxidants, probiotics, prebiotics, fibre, phytonutrients, active enzymes and essential vitamins and minerals. Mixed protein raw food diets, most closely represent an evolutionary diet and the predominant protein source in each product represents the flavour of that product.

For more information on each product, see our products page for cats.

I think my dog is constipated, what can I do?

Our Wellbeing and Sensitive Skin Diet contains higher levels of dietary fibre, which naturally promotes a healthy intestine by adding bulk to their stool and helping the stool pass more quickly through the intestines. All our raw diets have a high moisture content to combat dehydration, which can be a common cause of constipation.

Our Big Dog Probiotics may also assist in improving intestinal function and combat constipation by introducing good flora (bacteria) to help draw water into the intestines and properly digest food.

Pumpkin, sweet potato, carrots, or fig is a great addition to their meal or on its own if they have lost their appetite. These are all naturally high in fibre and packed full of vitamins and nutrients, which alleviate constipation and will make them feel full. Pureeing these foods may make it more appealing to your dog and the moisture in a puree can also help loosen your dog’s stool.1

Otherwise, dietary oils such as flax, fish, coconut or hemp oil can also work to combat constipation.

Making sure they have plenty of water and are staying hydrated is incredibly important, as is continuing to exercise. Physical movement can trigger bowel movement, so take them out for a walk or get them running around the house.

Does your Big Dog Rolls come frozen?

Yes! All of our foods are raw and frozen.

Can I feed my kitten Big Dog for Cats?

We generally recommend our food is suitable when kittens reach 1kg of bodyweight or 12 weeks of age, whichever comes first. We recommend feeding kittens 4-7% of their body weight.

If your kitten was weaned onto a raw diet, you can generally transition straight to a 100% Big Dog Diet.

If your kitten was weaned onto a cooked or processed diet (canned food, dry food, cooked rolls) then we recommend to transition more slowly.

A raw food diet is very different to a processed cooked diet and any sudden change in diet can create stomach upsets and gradually transitioning helps to minimise this.

Please follow these guidelines, whilst monitoring your kitten's stools. You should begin to notice smaller, less smelly stools as you transition towards a 100% raw food diet. Loose stools are OK during the transitioning period, but do make sure there is no persistent, watery stools.

Day 1-3: 20% New Diet 80% Old Diet

Day 4-6: 40% New Diet 60% Old Diet

Day 7-9: 60% New Diet 40% Old Diet

Day 10-12: 80% New Diet 20% Old Diet

Day 12+: 100% New Diet

The younger the kitten, generally the easier they are to transition. If you have an older cat or a particularly fussy kitten, please refer to our transition guide here.

Read more information on raw feeding kittens.

Do your products contain preservatives?

Absolutely not, at Big Dog, when we say 100% natural we mean 100% natural. This means no added preservatives, no modern preservation methods like irradiation which impact the nutritional quality of the food nor do we add any synthetic additives such as vitamins and minerals, colours or flavours.

Our preservation method for our food is freezing and once our product has been thawed, it will last 2-3 days when kept in the fridge.

Whilst our food may last longer than 3 days, be sure to keep an eye out for signs of deterioration of the product like ballooning of the packaging. If this occurs, do not serve your pet and dispose of the product.

Is your food 'Complete and Balanced'?

Our raw dog food recipes are a Complete and Balanced Diet for healthy growth in puppies and health maintenance in adults. Our substantiation to support this claim is based on the outcome of a successful feeding trial with Smart Pups Assistance Dogs, our charity of choice.

Feel free to contact our staff if you had any questions in regards to our diets here at: customercare@bigdogpetfoods.com

For more information on our diets being Complete and Balanced check out our article 'Complete and Balanced by Nature'

For more information on AAFCO, Complete and Balanced and raw feeding, check out 'Complete and Balanced and Raw Feeding'

Can my cat eat your dog recipes?

In short, yes! We have tested our dog recipes for their taurine levels, an essential amino acid for cats that must be obtained through their diet, and they are well above the minimum requirement for cats. While our dog recipes have a higher amount of plant material than our cat recipes, there is no nutritional concerns with rotating our dog recipes in your cats diet if your cat prefers these.

The exception here is our Kanga Single Protein Diet for dogs. Our Cat Kanga recipe is a mixed protein diet and more suitable for cats nutritional needs than this low fat diet for dogs with allergies or who need to lose weight.

How do you store your Big Dog Rolls once thawed?

Once fully thawed, the rolls should be in a sealed tight container no more than 2 – 3 days in the fridge. Give it a sniff if unsure, if it smells a bit off and not fresh, we don't recommend serving it.

Squeezing out Big Dog Rolls into container.
Storing and portioning the Big Dog Chicken Rolls into a container.

Can your Big Dog Rolls be used for training treats?

Unfortunately, no. Our Big Dog Rolls come frozen, and when thawed they have a 'minced meat' consistency, so, they wouldn't be suitable for training treats.

Does your dog food contain enough taurine for my dog’s heart health?

Our recipes are rich in raw meat and offal which are high quality sources of important amino acids including taurine for heart health. While currently, there is no requirement for the amount of taurine that needs to be present in commercial dog food, meat in its raw state is naturally higher in this important amino acid than cooked meat products and plant sources of protein. There are requirements for taurine levels in cat food and our dog food recipes meet these levels. To read more about taurine and heart health in dogs, head to this article on the topic. DCM and Heart Disease in Dogs and the Role Diet Plays

How many kilograms is one Big Dog Roll?

2kg

My pet isn't eating your food. What can I do?

Occasionally, pets may struggle with change and transitioning to a new, unfamiliar food. This is especially the case when transitioning from processed diets. Imagine going from eating processed fast foods all your life then being presented a meal with fresh, unprocessed, uncooked ingredients… it may take a bit of getting used to in the beginning. However, we do have a list of suggestions to help the process.

Transition slowly according to our transition guide to make sure your pet is gradually getting used to their new diet.

Mix in some of your pet’s favourite treats or favourite foods to help encourage them to eat their new diet. Sardines and/or raw egg are common and popular suggestions.

• Feed your pet their new food in a new area to reduce associations with and expectations of their old diet and make the new diet a bit of a novelty for them.

• Make new food look familiar to their old food. This may mean rolling the patty into small balls or add some chunks of cooked meat, depending on what your pet is used to.

• Ensure bowl size suits your pet. Some cats do not like their whiskers touching the sides of the bowl for example.

Offer the food in small amounts or maybe on a spoon and slowly transition away from this as they start getting used to the food.

Gently warm the raw food, ensuring not to cook. Do this by putting the sealed patty in a sink of hot water for 5-10 minutes to bring it up to room temperature and increase its appeal.

• Generally, the least popular method is usually the quickest and most effective but also the most difficult for us as pet parents. This method is to offer the food for no longer than 10-15 mins and if not consumed, put in the fridge to try again for the next meal. This tough love method usually gets results within a day but is not to be continued for longer than 2 days. It is rare, but some pets just don’t like some food despite how much you may want them to eat it. Ultimately, it’s more important to have a pet eating something over nothing.

Are you creating a fussy eater? By Lara Shannon

Tips for fussy dogs - we found a fussy pug!

What flavours do your Rolls come in?

Our Big Dog 2kg Rolls come in Combo, Sensitive Skin and Chicken raw dog food recipes. We also have Active, which is a recipe exclusive to our rolls range.

Our Wild and Free rolls are available in 4 varieties:

Lamb and Salmon

Chicken, Beef and Salmon

Kangaroo and Salmon

Turkey, Goat and Salmon

How much do I feed my pet?

We have handy feeding guides on our product pages as well as the packaging. Our feeding guidelines are just a general guide but it’s a great starting point when working out how much to feed your pet. It’s important to remember that each animal is an individual and your pets’ metabolism, breed, size, age and activity level may affect their overall nutritional requirements. Use our guides as a starting point, monitor your pet's weight and adjust the feeding amount if necessary.

Based on the nutritional content of our Big Dog raw food, we recommend feeding adult dogs about 2% and puppies, pregnant and lactating dogs or working dogs 4-7% of their body weight daily. We recommend feeding adult cats 2-3% of their body weight daily and kittens 4-7%.

You may find that other food brands and DIY recipes have different guidelines and percentages based on their nutritional content.

Our feeding tables generally round up to the nearest convenient amount such as a half or a whole patty, but don’t be afraid to feed in quarters either, especially for smaller eaters.

My dog is pregnant, what should I feed her and how much?

All of our diets are suitable for pregnant bitches, except Kanga and Wellbeing due to their low fat content. We don't recommend feeding these recipes exclusively. During the first and second trimesters of pregnancy, food requirements generally do not change, although it is recommended to increase the frequency of feeding with a minimum of twice a day. In the third trimester, we recommend not limiting her food intake, allowing her to consume as much as she wants. It is also important to ensure raw meaty bones are included to optimise calcium intake.

What is Wild and Free?

Wild and Free is an option for DIY raw feeders looking for the perfect base for their pet's food bowl. The range has 4 roll options with differing protein and plant matter options for you to build on.

How long can I store a Wild and Free roll for once thawed?

Once fully thawed, the meat will last for 2-3 days in the fridge. It is important to discard any thawed product that no longer looks or smells fresh.

Can I feed my senior dog Big Dog?

Yes. Senior dogs can enjoy our raw foods.

Our Wellbeing diet is formulated specifically for an ageing dog. Most ageing pets will start to put a little weight on and whilst they are just so damn cute and cuddly, just like us, it’s not recommended that they carry too much extra weight. Extra weight obviously has its own detrimental health effects, but it can also cause extra pressure on their joints, and again this is where arthritis starts to rear its ugly head. Unfortunately there is a pattern, weight gain leads to inflammation, which leads to arthritis.

The Wellbeing diet is a lower fat diet than our standard range of diets, you will also find the protein has been reduced, not significantly, but reduced enough so we can include a more extensive range of ingredients that will fight against inflammation and assist healthy ageing.

Our Sensitive Skin recipe is loaded with anti-inflammatory goodness, which is great for nourishing skin conditions but also fantastic for inflammatory conditions, like arthritis. Sensitive Skin raw food diet contains excellent sources of anti-inflammatory omega-3 fatty acids from whole salmon and sardines. Anti-inflammatory ingredients join these in the form of cold pressed coconut oil and turmeric. This unique recipe is also perfect for dogs with arthritis who need anti-inflammatory dietary support to help manage this condition. Sensitive Skin is higher in fat than Wellbeing, at 11.5% fat.

Another low-fat option for our senior dogs is our Kanga Single Protein recipe.  Kangaroo is a rich protein source and a perfect alternative for dogs who are allergic to other meat proteins. Low in fat and easy to digest, Kanga is suitable for overweight dogs or dogs that need a low fat diet for medical conditions as advised by your veterinarian. Being a wild game source, Australian kangaroo has minimal to no exposure to environmental chemicals, making it even more suitable for dogs that suffer from allergies. Our Kanga recipe is a beauty and our lowest in fat at only 4%.

Caring for your Senior Dog

Raw benefits for senior dogs

Senior dog health advice from holistic vet, Dr Duncan Houston

Is garlic safe for dogs?

Garlic in appropriate amounts is perfectly fine for dogs. Like many things, garlic in large amounts can certainly lead to toxicity, but the amounts we add to our food are well below levels that can cause issues and is very safe and beneficial.

When it comes to the controversy regarding garlic, this is because it belongs to the Allium family and it contains a substance called thiosulphate, the ingestion of which has been known to be harmful to dogs. The key though, is in the quantity required to do any harm. In fact, there have been studies that show that a 34 kg Labrador would need to eat five full heads of garlic or about 75 cloves of garlic in each meal before there would be any adverse effect on the red blood cells. Similarly, a dog weighing a mere 4.5kg would need to eat 25 grams of garlic – about half an entire head of garlic, or about 6 to 8 garlic cloves in every meal to experience any adverse effects.

Dogs Naturally Magazine has an interesting article on this topic for further reading here.

For more information on garlic and the other super-foods visit, “Clean eating and super-foods for dogs”.

Can I feed my puppy Big Dog?

Yes.

If your puppy was weaned onto a raw food diet, you can generally transition straight to a 100% Big Dog diet.

If your pup was weaned onto cooked or processed food (canned food, dry food or cooked rolls) then we recommend to transition more slowly.

A raw food diet is very different to a processed cooked diet and any sudden change of diet can create stomach upsets and gradually transitioning helps to minimise this.

Please follow these guidelines, whilst monitoring your puppy’s stools. You should begin to notice smaller, less smelly stools as you transition towards a 100% raw food diet. Loose stools are OK during the transitioning period, but do make sure there is no persistent, watery stools.

Day 1-3: 20% New Diet 80% Old Diet

Day 4-6: 40% New Diet 60% Old Diet

Day 7-9: 60% New Diet 40% Old Diet

Day 10-12: 80% New Diet 20% Old Diet

Day 12+: 100% New Diet

Additionally, we recommend the following amounts to be fed based on the weight of your puppy:

Puppy (3 – 12 months or until fully grown): 4-7% dog’s body weight

Adult (12 months or when fully grown): 2% dog’s body weight

Keep in mind that feeding guides are general and optimal feeding amounts may vary with age, size, breed, and activity level. Increase or decrease the calories your pup consumes daily to ensure a healthy weight is maintained.

If your puppy has no known allergies or health conditions, then you can start them on any flavour from our core range (Beef, Chicken, Combo, Tasmanian Salmon, and Lamb.). Most people choose chicken as it is highly palatable, especially when starting off on raw food for the first time.

Alternatively, our Small Dog Combo diet may be most suitable, especially for smaller pups. Our Raw Bites along with our Combo for Small Dogs recipes are minced more finely and is portioned into smaller sizes, which can help reduce wastage in the transition phase or in smaller breeds.

If your puppy does have allergies or skin conditions, we recommend either our Single Protein Allergy Diet – Turkey or our Scientific Diet – Sensitive Skin.

For more information on each product, see our products page for dogs.

A Guide To Raw Feeding Your Puppy

Transitioning puppies to raw food with Chris Essex

How long can you keep the Big Dog Rolls in the fridge once thawed?

Our raw foods will last 2 - 3 days in the fridge once they are thawed. If unsure, and it smells a bit off and not fresh, we don't recommend serving it.

Can I feed my dog extra bones?

Raw, uncooked bones are a great inclusion into your dog’s diet as they provide a natural source of calcium and glucosamine-chondroitin which help strengthen bones and joints.

Our dog food recipes (excluding Nourish Nutrition) already contain approximately 10% crushed bone and cartilage, however whole bones are also great for dental health as they’re known as natures toothbrush. If you were looking to add whole bones to your dog’s diet ensure that you adjust their overall intake as both our recipes and a bone could cause too much calcium and result in white stools.

We recommend to feed a raw meaty bone in replacement of a similar sized portion of your dog’s food. Ensure to feed bones suitable for teeth cleaning such as chicken, turkey or beef bones and stay away from weight-bearing bones that may have the potential to cause harm. Get in touch with us if you were having trouble choosing the right bone-size for your pup and remember, feeding bones should always be a supervised activity.  

Guide to feeding raw bones

Can I buy direct from you?

Big Dog products are only available for purchase through select pet specialty stores. To find a store near you visit our Where to Buy Page.

Is your food suitable/beneficial for pets with diabetes or at risk of diabetes?

Yes, Big Dog healthy raw food diets are very beneficial for pets with Type 2 Diabetes. Pets with, or at risk of Diabetes require a high quality diet that is complete and balanced. Big Dog is moisture-rich, balanced, species appropriate nutrition consisting of high quality protein, healthy fats and low-starch vegetables.

It is vital to control a diabetic dog’s sugar levels by feeding consistent meals, with the same amount of calories and ingredients at fixed times each day. Our Big Dog range makes feeding your diabetic dog easy, with our calorie levels readily available and ingredients of each flavour labelled clearly on our boxes. Not only do our patties come in ready to eat, conveniently proportioned packaging, they are also made from the highest quality natural, raw ingredients and are a complete diet.

If your dog needs to lose some weight, Big Dog Wellbeing and Kangaroo recipes are lowest in fat and great choices for helping control weight.

Our Big Dog Probiotics can also help your dog’s gut health as it can aid in balancing out your dog’s digestive tract bacteria and microbiome. Research shows that a balanced microbiome can improve insulin sensitivity, and help manage the symptoms of diabetes.

Some helpful links to explore further include:

https://healthypets.mercola.com/sites/healthypets/archive/2016/10/08/diabetes-in-pets.aspx

https://www.dogsnaturallymagazine.com/diabetes-in-dogs/

https://www.bernies.com/pages/diabetes/#:~:text=Prebiotics%20and%20probiotics%20are%20key,manage%20the%20symptoms%20of%20diabetes.

Can I add extra probiotics to your food and do I need to?

For the average, healthy dog there is no need to add extra probiotics to the diet as our recipes already contain probiotic ingredients. However many pet parents include a probiotic either daily or every few days as a means to give their gastrointestinal and immune systems a healthy boost.

For dogs that need extra support with digestion, immune function, skin health, recovery from illness or have completed a course of antibiotics, adding a daily probiotic supplement is a great idea. Dogs transitioning from one diet to another can also benefit from daily probiotic supplementation to assist with this change.

Big Dog Probiotic range

Do you have a breeders’ program available?

Unfortunately, we do not have a breeders program. For cost effective feeding options, we have some of our recipes available in 2kg rolls which can be purchased from any Big Dog stockist. Speak to your local store for more information or get in touch with our team at customercare@bigdogpetfoods.com to help.

How often do I feed my kitten?

Puppies and kittens should be fed more regularly than adults, we recommend feeding three-four smaller meals until they are about 6 months old, then we recommend reducing your pet to being fed twice per day until they are an adult. You may continue to feed once or twice a day from there.

Allowing pregnant and lactating pets to feed as often as they want is ideal.

Kittens require more food, more regularly than an adult cat due to the amount of growing and developing they will be doing in the first 6 or so months of their lives. Making sure they get adequate nutrients regularly in this life stage is essential.

Raw feeding kittens

How long will your raw dog food last?

Our patties are safe to use up to their expiry date as long as they have been correctly stored and frozen for the whole duration.

After thawing the patty, we recommend they be kept in a sealed, airtight container in the fridge, and used within 2 - 3 days. Discard any thawed product that no longer looks or smells fresh.

Does your raw dog food Roll contain any binding agents?

There is no binding agent in our Big Dog rolls. It is the exact same recipe as our 3kg 'patties' range but frozen into a roll, so it won’t bind when defrosted and will come out as the same consistency as our Big Dog 'patties'.